Efforts to address all maintenance requests as quickly as possible will be made. Please keep in mind when making requests that contractors are currently working on other jobs and typically work 8AM-4PM Mon-Fri, so realistically your request will not be handled the same day that you report it.
All maintenance requests/questions/concerns/communications must be submitted in writing or with the form below.
There are few scenarios that represent true emergencies. They are:
If an EMERGENCY maintenance situation arises outside of the hours of 8AM-5PM Mon-Fri call 434-960-2323 to report the EMERGENCY maintenance issue.
Always follow-up emergency calls with a written explanation as soon as you are able (within 24 hours preferred).
If reporting a non-emergency issue please do not call the EMERGENCY line. It is reserved solely for EMERGENCIES. A fee of $25.00/call to the EMERGENCY line for non-emergency issues will be charged to the caller or the account of the tenant calling.
A few example of typical non-emergency situations:
If you're not sure if your situation is an emergency please fill out the form above and leave a message on the office voicemail (434-979-8155). You will receive a response as soon as possible.
Emergency phone number: 434-960-2323 Do not call it unless you have a true emergency. It is not a general maintenance line. It is not for scheduling viewing appointments for properties under any circumstance.